Unified Communications Managed Support - Connect Tel North

Connect Tel North provides unified communications managed support for both on-premise and hosted telephony systems, as well as video conferencing and fault reporting. 

With highly-skilled technicians available to problem-solve and assist with both Level 1 and Level 2 support, Connect Tel North customers can access a dedicated hotdesk, as well as a support inbox and direct phone contact, to receive efficient unified communications assistance whenever necessary.

Fault Reporting

Connect Tel North acts as one point of contact for customers for all unified communications fault reporting, fault restorations, and SLAS. Save time by reporting faults to Connect tel North and we’ll raise them with your carrier on your behalf. 

Maintenance Support

Connect Tel North provides general maintenance support to customers at all stages of development in voice environments. From setting up new users to addressing carrier or hardware faults, and increasing phone system performance, Connect Tel North supports business customers by maintaining desktop handsets and ensuring phone systems are performing at their full capacity.

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