Do A Needs Assessment Before You Buy A Phone System

New systems offer opportunities to improve communications and productivity in your organisation. A thorough needs assessment covering both business and technical requirements has many benefits:

a) Discover productivity enhancements not available in the current system.

b) Revealing communications issues. We often resolve many user complaints through changes in business processes.

Having such an assessment resolves issues BEFORE you implement a new system. It’s free, and it will save you time & money diagnosing and fixing problems later.

INDUSTRY LEADING PARTNERSHIPS
Phone System Brands: Ericson LG, NEC, CISCO
ASSESSMENT CHECKLIST
  • NEEDS ASSESSMENT
  • NETWORK ASSESSMENT
  • FUTURE REQUIREMENTS
  • ONGOING SUPPORT 
  • NBN™ READINESS

Over 1,800 Brisbane business helped. Request a needs assessment online or call us on 07 3456 0666

Tailored To Your Business

When it comes to phone systems, the variety can be overwhelming. So the options often get narrowed down for manageability. But, most organisations will have a percentage of power users who will gain from advanced “tools”. The best solutions recognise these users and provide the tools to make them more effective.

NBN logo

Introducing nbn-Ready Phone Sytems

When nbn™ becomes available in your area, you’ll benefit from a great range of voice services. With our expertise, your business can make the most of the nbn™ to improve productivity, efficiency and customer communications.

All our phone systems are nbn™ ready to protect your investment.

New Phone System Features

Making life easier for your customer is what gets your business noticed and keeps them coming back. 

IMPROVE CUSTOMER SERVICE
FEATURE

Music on Hold

Customise what music your callers hear while ‘on hold’.
FEATURE

Ad-on-Hold

Instead of music, use the time ‘on hold’ to market to your callers.
FEATURE

Auto-Attendant

Greet callers with an interactive welcome menu (eg. Press 1 for Accounts, Press 2 for Sales).
FEATURE

CLI Overstamping

Have a selected number show as the caller ID when someone from your office calls outside the company.
INCREASE PRODUCTIVITY
FEATURE

Voice-to-Email

Listen to office voicemail on the go. Have your voicemails emailed to you as audio files (.WAV format).
FEATURE

Hunt Group

Assign your staff to a particular group (eg. Sales team) and setup a number that rings all group members.
FEATURE

Line Monitoring

Set your phone keys to show the status of another user’s line (available / incoming / busy).
FEATURE

3-Way Conference

Setup a voice conference with two other participants.
NEVER MISS A CALL
FEATURE

Call Divert

Divert to a mobile and set up a chain of diversions (to other mobiles and landlines) if that number rings out.
FEATURE

Never ‘busy’ Phone Line

Don’t lose calls to the ‘busy’ tone. If your line is busy, calls can be setup to overflow to other lines and numbers.
FEATURE

Time of Day Routing

Direct calls, or play certain voicemail messages, based on the time/date of the incoming call.
FEATURE

Call Forwarding

When your line is busy, call forwarding redirects your calls to a different number (instead of voicemail).
NEXT STEP
What to do next

When you’re ready, call one of our specialists on 07 3456 0666 or send your query through, and a member of our team will contact you shortly.

The Difference is Everything
1.8k
happy Queensland businesses with a customised phone system solution
47
industry partners trust Connect Tel North for their phone systems installations
100+
years of combined telecommunications experience

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Needs Assessment


We'll contact you by phone to complete your assessment. (It only takes 5 minutes).


Needs Assessment


We'll contact you by phone to complete your assessment. (It only takes 5 minutes).


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