Do A Needs Assessment Before You Buy A Phone System
New systems offer opportunities to improve communications and productivity in your organisation. A thorough needs assessment covering both business and technical requirements has many benefits:
a) Discover productivity enhancements not available in the current system.
b) Revealing communications issues. We often resolve many user complaints through changes in business processes.
Having such an assessment resolves issues BEFORE you implement a new system. It’s free, and it will save you time & money diagnosing and fixing problems later.
- NEEDS ASSESSMENT
- NETWORK ASSESSMENT
- FUTURE REQUIREMENTS
- ONGOING SUPPORT
- NBN™ READINESS
Over 1,800 Brisbane business helped. Request a needs assessment online or call us on 07 3456 0666
When it comes to phone systems, the variety can be overwhelming. So the options often get narrowed down for manageability. But, most organisations will have a percentage of power users who will gain from advanced “tools”. The best solutions recognise these users and provide the tools to make them more effective.
Introducing nbn-Ready Phone Sytems
When nbn™ becomes available in your area, you’ll benefit from a great range of voice services. With our expertise, your business can make the most of the nbn™ to improve productivity, efficiency and customer communications.
All our phone systems are nbn™ ready to protect your investment.
New Phone System Features
Making life easier for your customer is what gets your business noticed and keeps them coming back.
Music on Hold
Customise what music your callers hear while ‘on hold’.Ad-on-Hold
Instead of music, use the time ‘on hold’ to market to your callers.Auto-Attendant
Greet callers with an interactive welcome menu (eg. Press 1 for Accounts, Press 2 for Sales).CLI Overstamping
Have a selected number show as the caller ID when someone from your office calls outside the company.Voice-to-Email
Listen to office voicemail on the go. Have your voicemails emailed to you as audio files (.WAV format).Hunt Group
Assign your staff to a particular group (eg. Sales team) and setup a number that rings all group members.Line Monitoring
Set your phone keys to show the status of another user’s line (available / incoming / busy).3-Way Conference
Setup a voice conference with two other participants.Call Divert
Divert to a mobile and set up a chain of diversions (to other mobiles and landlines) if that number rings out.Never ‘busy’ Phone Line
Don’t lose calls to the ‘busy’ tone. If your line is busy, calls can be setup to overflow to other lines and numbers.Time of Day Routing
Direct calls, or play certain voicemail messages, based on the time/date of the incoming call.Call Forwarding
When your line is busy, call forwarding redirects your calls to a different number (instead of voicemail).When you’re ready, call one of our specialists on 07 3456 0666 or send your query through, and a member of our team will contact you shortly.
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